Return & Exchange Policy

Return & Exchange Policy
Effective Date: Septemeber 1st, 2024

Thank you for choosing The Camara Collection. Kindly take a moment to review our Return and Exchange Policy before making your purchase.

Final Sale Policy:
Due to the nature of the product, and given it is made to order, all purchases are final, once an order has been placed. All units and bundles and single piece HD lace cannot be refunded, returned, or exchanged unless product has been deemed as defective or damaged upon receipt.

Defective or Damaged Items:
If you receive a product that is defective or damaged, please reach out to our customer service team at support@thecamaracollection.com within 72 hrs of receiving your order. Kindly include clear photos and a detailed description of the issue so we can best assist you.

Defective Damaged Return Eligibility:
Returns are accepted within 72hrs of receipt, provided the items are in their original, unused condition with all packaging intact, including hand tags and silk bags.

Order Cancellation:
Once an order has been placed, it cannot be changed or canceled. Please ensure all details are correct before completing your purchase.

Shipping Costs for Returns:
Customers are responsible for all return shipping costs unless the return is due to a fault on our part or a defective item.

Refusal of Delivery:
Refusing a delivery is not considered a valid return. Refused deliveries will incur a restocking fee, and shipping costs are non-refundable.

Pre-Order Policy:
Pre-orders are items that are out of stock but will be shipped at a later date. Pre-orders are processed immediately and cannot be canceled or altered. Estimated shipping dates are subject to change due to factors like order volume, shipping delays, or supply chain disruptions. We will update product descriptions and notify customers via email regarding any changes.

Delayed Orders:
If an order is delayed for more than 30 business days past the estimated ship date, a full refund will be issued to the original payment method.

Import Duties:
Customers are responsible for any applicable import duties or taxes.

Policy Updates:
The Camara Collection reserves the right to update or modify this Return and Exchange Policy at any time. For the most current version, please check our website.

If you have any questions about this policy, feel free to contact us at contact@thecamaracollection.com.

By completing your purchase, you acknowledge that you have read and agree to the terms outlined in our Return and Exchange Policy.